Audio/Video Tech Support & Customer Service

At Encore Audio/Video, customer satisfaction is our top priority. We strive to support our customers in every way possible. A wide range of support services are available to our clients: phone based technical support, in-home services, showroom or site consultation and much more. Please call us Tuesday through Saturday between 10AM-6PM at (503) 224-9400 to schedule an appointment to resolve any issues or questions you may have with your audio / video system. If you prefer to communicate via e-mail, please fill out the form below and we will get back to you as soon as possible. We appreciate the opportunity to serve you!

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Please use this field to describe any concerns or questions you may have about your product.

Is this concerning a custom installation?: *

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If yes, use this space for installation related questions or details:

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I've had the distinct pleasure of working with the team at Northwest Sony Only. My consultant recommended several A/V packages, all within my budget, and that met my music and TV viewing desires. The finished product was nothing short of spectacular. After we finished the installation I thought that would be the end. But my consultant made several more visits to make sure the system was working perfectly and we were getting the most out of it. NWSO's dedication to its customers is world class!

Troy D. Renda

If you are looking for high quality audio or video and the expertise to install and support it, Northwest Sony Only is the place to shop. You might save a buck or two buying equipment online, but who will support it should anything go wrong? From sales to installation to follow-up support, NWSO stands alone.

Paul J. Rosen, JD, LAc.

There are a lot of audio and video stores in Portland, but to me, there's only one that provides a complete shopping experience, and that's Northwest Sony Only. The staff is friendly and knowledgeable, and the products are of superb quality. But the best part comes after making a purchase. Following in-home installation, they'll call you a week later to confirm you're getting the most out of what you bought. Bottom line, NWSO has the finest selection of audio and video equipment in the Portland area, and the best customer service.

Brian "Wheels" Wheeler, Sportscaster

Having had a laughable experience with another vendor, I went to Northwest Sony Only. The team there put together a proposal that was within our budget, and offered ideas for upgrading down the road. The wow factor did not stop there: The technicians installed the new components and trained us on how to use everything. Even better, our project came in 8% under budget! In a day where everyone wants maximum profit for minimal work, it is a pleasure doing business with folks that treat me like I'm their most important customer.

Hal B. Meyer, Strategic Financial Advisors